Order Process
Account Set-Up
Our Client Services team and Account Representatives are available to help facilitate the entire ordering process from start to finish.
New to Exceltox testing? Contact Client Service to create your account and to connect with the Account Representative in your area who can help:
Create custom test menus and panels for your practice
Train your staff in placing test orders
Answer billing questions
Provide custom, pre-paid shipping labels
Manage inventory and replenish collection supplies when needed
Coordinate sample pick-up
Provide up-to-date information about test result status
Specimen Collection & Transport
Specimen Collection
1
Verify specimen container is secure to prevent leakage
2
Verify requisition form is complete
3
Verify container expiration date
4
Ensure patient initials collection container security seal sticker
5
Place top copy of requisition form in the bag with name and code facing out
6
Place the specimen in the collection bag and seal
7
Place collection bag in the appropriate FedEx or UPS transport pack or box provided by Exceltox
Specimen Shipping
All shipping charges are paid by Exceltox when you use the pre-addressed labels provided with the collection supplies. Your account manager will set up your account with FedEx or UPS, schedule your routine pick-ups, and provide you with custom lab packs and pre-printed shipping labels.
Depending on the location of your facility we may retrieve the specimens with one of our in-house couriers.
Specimen Storing
Specimen Pick-up
While awaiting pick-up, maintain specimens at room temperature or on cold packs unless otherwise noted. Customers are responsible for the security of specimens prior to pick-up unless one of our collectors is on site.
Frozen Specimens
Frozen specimens must be transported in insulated containers surrounded by dry ice to keep the specimen frozen until it reaches the laboratory. We do not accept thawed specimens.
Specimen Samples
All specimen samples must be analyzed within 5 days of collection when stored at room temp or refrigerated. If a delay in testing is anticipated, samples must be stored frozen until the time of analysis.
Billing Information
Billing Experts
Exceltox only uses experienced billing experts who work diligently to ensure all codes are accurately used to bill Medicare or other publicly funded health care programs. We only bill for tests that have been ordered and for which test results have been presented to the ordering physician.
Insurance Providers
Most insurance providers require that we bill patients for any deductible, co-insurance and co-payment amounts. The charges are reflected on the explanation of benefits that you receive in the mail from the insurer. Exceltox does not determine the amount required for the patient responsibility, the insurer determines this amount. If Exceltox is not contracted with a particular insurance plan we typically bill the patient the amount designated by their individual plan. The allowable charge is determined by the insurer. If the insurer pays the full allowable amount the patient will not be billed by Exceltox.Workers Compensation- All services performed on Workers Compensation patients will be billed directly to the Workers Compensation plans. Patient responsibility does not usually apply.
Checks Received
Patients that receive checks from their insurance provider for services rendered by Exceltox must immediately send to our address. Endorse the back of the check and write “Pay to Exceltox”. All payments that are not forwarded to Exceltox may be sent to collections, we do not hold the patient responsible for any amount above the payment that was received.
Financial Support Programs
Please contact us via email with any questions regarding financial support options for those meeting the federal guidelines that are required for assistance.
Admin@exceltox.com or by phone at (877) 202-7019 if you have any billing questions. Exceltox does not provide refunds.